Support
Help with Runegate for iPhone and iPad.
Contact
Email runegate@ingle.dev with questions, bug reports or feedback.
To help us find a bug, please include:
- Your device model (for example, iPhone 17 or iPad Pro)
- Your iOS version and the Runegate version (shown on the title screen)
- Your class, difficulty and how deep you were in the run
- What you did, what you expected and what happened instead
If you are testing a beta, you can also send feedback and screenshots from the TestFlight app.
Frequently asked questions
What do I need to play?
An iPhone or iPad running iOS 26.4 or later. The game is played in portrait.
Is my progress saved online?
Yes, through iCloud. If you are signed in to iCloud, Runegate syncs your profile, unlocks, runes and records between your iPhone and iPad using your own private iCloud storage. Runegate has no accounts of its own and we cannot see your data.
How do I turn iCloud sync off?
Open Settings, tap your name, tap iCloud, then Saved to iCloud (or Apps Using iCloud), and switch Runegate off. The game keeps working on each device, but your progress will no longer be shared between them.
My progress did not show up on my other device. What should I do?
Check that both devices are signed in to the same Apple Account, that iCloud is on for Runegate (see above), and that each device has an internet connection. Sync can take a short while. Open the game on both devices and leave it for a minute. If it still does not match, email us with the details listed above.
Can I reset my progress?
Deleting the app from a device does not erase your progress, because the iCloud copy restores it when you reinstall. To start over, turn off Runegate in iCloud settings and delete its data under Settings, your name, iCloud, Manage Account Storage, Runegate, then delete and reinstall the app.
Does the game need an internet connection?
No. Runegate works fully offline. Your progress syncs the next time the device is online.
Does Runegate collect any data about me?
No. See the Privacy Policy.